Had to write MazdaUSA

[Macadonious]

I deside to write MazdaUSA today and let them know of the problems I had. this is what I had to say:

"I bought my Mazda3s on a Friday. During the weekend as I was cleaning it up, I noticed a rather wide deep grove on the right brake rotor circling the entire rotor. That Monday, I brought it back to Mazda with only 197 miles on the odometer and the service person eyes lit up and said, “That is not right”. He took my car right in and told me that he was going to rotate my rotor. This is odd considering that when you do this, it WILL take life away from that rotor and will wear unevenly. I made mention of this and he insisted that it will remain in specs. If this were a used car, I would not argue, but being this is a new car, is unacceptable. I stated that I would prefer new rotor and new pads. He disagreed and continued to perform the rotate. When I came to pick up the car he said it was ready and was test-driven and all was well. I drove it one block and found that the steering wheel was shaking violently. The service person did not want to believe me and rode with me and said, “My GOD! It is not supposed to do that!” He took the car back in and finally replaced the front two rotors and pads. He explained that the rotor was warped and it was due to the pads. Now the car is fine. Please keep in mined this was owning the car for two full days.
The entire time I had this car under repair that took more then a week of not owning it, I was placed in a rental car not a loaner that was told to me and was in writing that I would receive. In the warranty section, “Mazda Service Transportation Solution” it states that if my car is under warranty repair I will receive a loaner. Not only was I placed in a loaner, but was told that Mazda does not have a loaner program at all. The PR person at the local dealership attempted to convince me that a loaner and a rental were the same. I had to explain that one; a loaner does not require a copy of your credit card nor require that you have one and two; a loaner would not make me wait an hour in the lobby and then be transported to another dealership to get a car that was not even a Mazda.
This is the first time I bought a Mazda and generally I would have never bought one since Ford makes Mazda, but since Mazda has tried to move from that stigma of Ford and the car was barely touched by Ford, I decided that I would give Mazda a shot. I have to say this is rather disappointing as far as service goes. I was lied to buy the dealership, the service department, and the sales person who all told me that I was to receive a loaner, not a rental and was told before buying the car, that Mazda had a loaner program. The sales person went further and said that I would even be placed in another Mazda3 if I had warranty repairs done. Either Mazda is achieving new heights in lying to there customers or the dealership is promoting this behavior. As cooperation, I would like to know what your ethics are on this matter and what you will do about it.

Sincerely,
Adam Tarbox"

[Notorious]

Isn't a rental the same as a loaner if you aren't paying for it. Although the service you received is wack.

[skilletrx]

follow up this thread when u get a response!

[cbcbd]

Did you proofread the letter before you sent this out? Hope you did.

[Macadonious]

I did proofread serveral times and wrote in MSWord

A rental and a loaner is not the same. Let me explain; (Loaner)Here Mr. Tarbox are the keys to that loaner right there, sorry for the inconvenance. Keep it untill we call you.
(Rental) Mr. Tarbox, please wait in the lobby, our drive could be back shortly...one hour later....Mr. Tarbox, your shuttle is here. He will drive you to another dealership where you can get a rental......20mins later, arrived at dealership for rental.... Mr Tarbox, we need you to sign here, here , here, here, and here. oh, we need your credit card too. By the way if you are going to have to car for more then 2 days, you have to pay for it in full. It does not matter that it will take two days for the parts to come in or not. 10 mins later...back on road in a Ford Focus and really pissed. 4 days later... Sorry Mr. Tarbox it will be another couple of days before you get your car.

See my point?

[Dre]

A rental is a loaner. A loaner doesn't have to be a Mazda. A dealership doesn't have to keep a loaner (or rental) on hand for you just in case something happens. If they don't have one right way, you have to wait. That's life, deal with it.

Sucks that your brakes are fvcked, and hopefully they fix it. You set your expectations too high. I hope this blows back in your face. You clearly don't know how to deal with this type of situation. This shit you started by saying you would never buy a Mazda because Ford makes Mazda ... very childish and inaccurate. Ford doesn't make Mazda. Ford is simply a large coporation that owns Mazda. Granted, Ford branded and Mazda branded vehicles share some of the components and technology. Regardless, your argument is essentially null and void.

I think you misunderstood the sales staff when they told you that you would get a loaner if something were to happen to your vehicle. Either that, or the sales person you were dealing with is simply an lying bastard. Regardless, IMO you really have no reason to be complaining so much.

What are you expecting from this anyway?

[Dre]

Originally posted by Macadonious
I did proofread serveral times and wrote in MSWord

A rental and a loaner is not the same. Let me explain; (Loaner)Here Mr. Tarbox are the keys to that loaner right there, sorry for the inconvenance. Keep it untill we call you.
(Rental) Mr. Tarbox, please wait in the lobby, our drive could be back shortly...one hour later....Mr. Tarbox, your shuttle is here. He will drive you to another dealership where you can get a rental......20mins later, arrived at dealership for rental.... Mr Tarbox, we need you to sign here, here , here, here, and here. oh, we need your credit card too. By the way if you are going to have to car for more then 2 days, you have to pay for it in full. It does not matter that it will take two days for the parts to come in or not. 10 mins later...back on road in a Ford Focus and really pissed. 4 days later... Sorry Mr. Tarbox it will be another couple of days before you get your car.

See my point?

:rolleyes:

[nate0123]

hope you didn't send it yet, cause there are a lot of mistakes

[Dre]

Originally posted by nate0123
hope you didn't send it yet, cause there are a lot of mistakes

No, he used the "A 5-Year-Old Could Have Done A Better Job." version of MS Word. He'll be fine.

[+ friction]

Yeah, I'd be pissed too if I had to wait an hour for a loaner. I think Mazda would still call it a loaner, though. They should certainly apologize for the inconvenience, but I'm sure they will argue that a loaner is a loaner is a ....

My only loaner w/Mazda was a used Protege pulled straight off the lot. They just slapped on tags, handed me the keys, and said "here you go." Very simple, indeed.

Nice looking ride, BTW. Let us know Mazda's response.

[nate0123]

Originally posted by Dre
What are you expecting from this anyway? He might get a coupon for a free car wash. But he'll probably get nothing.

And the whole Ford-bashing rant took away any credibility he had when he started the letter.

[round00]

I am really sorry about your problems, and here is some advice: get someone to proof your letters before you send them. Your letter is full of grammatical mistakes. You'll get further with a more "professional" (for lack of a better word) sounding letter.

[Dre]

I wonder how old this guy is.

[+ friction]

Originally posted by round00
I am really sorry about your problems, and here is some advice: get someone to proof your letters before you send them.

Here is some advice. Get someone to proof your posts before you send them out. Double posting is not "professional."

Geez, the man did not ask us to proof his grammar.

[round00]

+ friction: you are a tool. The Net is messed up today because of the virus - I went right back and deleted the messages.

I was only suggesting that so as to help the poor guy. Don't be an asshole just to be an asshole.

[nate0123]

Originally posted by Dre
I wonder how old this guy is. 29

[enry]

round00, we understood you the first time. As for your rebuttals, people, understand it is his perogative to choose not to buy Ford.

Also--when you drive your car off the lot it is meant to be perfect. That is not an unreasonable expectation. I will bet anything in the world that your tune would be quite a different one if you had just plunked 20K on a car and couldn't drive it the first week you picked it up.

[+ friction]

Originally posted by round00
+ friction: you are a tool. The Net is messed up today because of the virus - I went right back and deleted the messages.

I was only suggesting that so as to help the poor guy. Don't be an asshole just to be an asshole.

Point taken. Didn't mean to single you out, round00. I just felt everyone was ganging up on the original poster when it was not necessary.

I think he was just trying to share an experience he deemed unfair with us. Sorry to offend you dude.

BTW, search my posts and I think you'll find I'm not an asshole. :)

Proceed.

[nate0123]

Next time post it up before you send it! We'll help you best represent yourself and your situation!

[Macadonious]

The message was sent without the gramatical error. The one I posted was a draft.
I expected negitive feed back, but did not know the negitive feedback would reproduce itself.

As far as my situation goes, i guess you really have to be there to understand. I have delt with other car dealers in the past and never have I been placed in a rental for warranty work before. I guess I have been dealing with higher end dealerships in the past

[igdrasil]

your mom didnt return you to the hospital?

geez...

the problem is the dealer, not the mazdas, not enough to make a rant like this.

[Macadonious]

By the way, what do you mean when you said, "your mom didnt return you to the hospital?"

PS, My mom is dead by the way

[dream merchant]

hey bro... i completely understand where u are coming from. sure there is a difference in a loaner and a rental... both are technically the same it just depends on how well the chosen dealership takes care of its customers.

i had an acura integra and when i took it in to have some warranty work done, they handed me a set of keys for a new low mileage integra to use until my car was completed.

ive been drug threw the rental car version of a loaner and it is far more inconvenient. i had the rental place charge my card for the entire amount after i had left the place and i pitched a fit to both the dealer and rental place once i saw it on my statement.

customer service is more what his gripe is and it definitely should be... but the truth is that its that dealerships service and not mazdas that is to blame.

i would have been very upset if i had gonw thru that ordeal. i would have given them the car and just asked to be place in another vehicle right then and there... especially since it was been in the shop longer than you have actually had it in your possesion.

keep us updated... and oh yea.... take deep breaths.... innnn ... ouuuutt..... ahhh... much better.

out.
abel.

[PhreakV]

sorry to hear about the situation... I can't imagine that most people would jump on you like this. Just remember that you need to relax (apparently so do some of the other forum members) sometimes you need to be forceful with the dealerships but other times it'll just make them bristle against you. but yeah, let us all know how this turns out.

[igdrasil]

Originally posted by Macadonious
By the way, what do you mean when you said, "your mom didnt return you to the hospital?"

PS, My mom is dead by the way

that you are wheening too much (if spelled right) for simple things

[Macadonious]

As soo as I get a response i will cut and paste it here.

Dream Merchant, I too had a Acura Integra and the dealership performed warranty work on it. I was handed another Integra with no complaints. My wife has a 2001 VW Beetle and she took it in for warranty repair and she was handed a Jetta without a problem. I had a Toyota years back with warranty work done and again I was handed another Toyota that was on the lot. This is the reason for my rant.
You are right in away, it is Not Mazda's fault, but the dealership's fault. However, in the manual on warranty work, if you have a problem with your dealership, it said to write them and let them know about it.

[Gbourdon]

I usually get placed in a Daewoo full of dog hair, gum wrappers, and spilt coffee cups and then have to go get gas put in it. I bet the rental was better than that at least. I am just happy to get a loaner at all though. Sometimes I've had a rental when they are out of loaners. Either way it's not the car I bought so its not the car I wish to be driving. I would strongly suggest going to a new dealership though MNOA is maybe going to contact them or they may just through your letter in the rubbish. Either way when you get your survey from MNOA that is what they will look at.

[nate0123]

Like others have said, it's a dealer issue. I had a Mazda Protege LX as a loaner when my car was in for service. Just had to pay $4 for gas.

Have you spoken with the GM of the dealership?

[dream merchant]

i agree. i would have written a letter as well. so that mazda is informed that there are certain dealerships out there that are representin the manufacturer in a negative way... thats the only way they will find out.

i would have went down the exact same road u did... id also write or copy that letter to every freaking manager there at the dealership and even try to track down the owner of the place to get him a copy of it as well. :)

[Macadonious]

Nate0123, that would have not bothered me a bit. Even if it had dog hair, gum wrapers and spilt coffee everywhere. The inconvenance and lying is what my letter was about.

[Macadonious]

Originally posted by dream merchant
i agree. i would have written a letter as well. so that mazda is informed that there are certain dealerships out there that are representin the manufacturer in a negative way... thats the only way they will find out.

i would have went down the exact same road u did... id also write or copy that letter to every freaking manager there at the dealership and even try to track down the owner of the place to get him a copy of it as well. :)

I already sent a copy to the gemeral manager of the dealership. Just found out that they fired the last one 3 weeks ago.

[BlueWolfCry]

the dealership reflects the reputation of mazda, no?

[dream merchant]

interesting... well maybe this new GM will be more apt to please u since hes trying to impress the powers that be... and the guy hes trying to impress is a guy that definitely needs a copy of that letter!!

as i have found out... everyone has a boss. if u get nowhere with a service manager, ask to see his boss.... and so on and so on. the further u go up the ladder things usually tend to sway in ur favor... thats my experience.

im normally a nice guy but sometimes u have to be a bit stern... whats funny is the only times i have had to do this is with car dealerships... go figure.

[dream merchant]

yo wolf... is that a question or a statement... hehe ;)

[round00]

I am willing to proof any letter someone here intends to submit to the dealer and/or manufacturer. Law student with B.A. in philosophy/english i.e. I work with a lot of words.

Alas, I haven't proofed this or other posts.

Further, a suggestion: when things rise the level that you must write a letter to someone, do it right and send it certified. It'll cost you a few bucks, but in the end, it will be well worth it. This way, you get the added impact, of "I am not f*cking around here," and also, they can never say the didn't get the letter and never had notice of your problem.

[BlueWolfCry]

oooh good point

[dream merchant]

ahhh i like that idea... certified mail... very cool.

[Dimitrios]

Well, according to the warranty clause, you should get a "loaner" - no charge - vehicle for your use for warranty service work.

I also highly suggest you find another dealer. I have no loyalty to the dealer that I bought my Pro5 from and won't go there for service. Find another dealer, even if it means driving a little bit further away.

[chino]

Further, a suggestion: when things rise the level that you must write a letter to someone, do it right and send it certified. It'll cost you a few bucks, but in the end, it will be well worth it. This way, you get the added impact, of "I am not f*cking around here," and also, they can never say the didn't get the letter and never had notice of your problem.


This is EXACTLY what I was going to post. Always send it certified return reciept!

Also, and I am not bashing the purpose of the letter here, you probably should find a nice form letter written out for an occasion such as this. They are easy to find and a concise well thought out letter will get you much much further. Your letter wasn't bad(well the ford sucks rant at the end was unneeded and may have been a step in the wrong direction) it just needed toning and finesse.

Sending it to Round00 next time might be another alternative!!

[Macadonious]

Thank you all, for you feed back and your suggestions. I will keep you posted

[taylor5]

Hey Macodonious,

Please put your statement on Edmunds.com I am looking heavily at a 3s Hatch("Help ...Should I trade" post) and there are some interesting statements on that forum you can post at. (Especially about the 6's rusting door frames). Right now is a good time because the only posts on there about the 3 are rants and raves leaving me suspicious (I think i just spelled that wrong). I think you need to tell as many as possible about your problem with the brakes and the treatment you got........

But your treatment is really giving me second thoughts to just keep my P5 since I know its issues already.

tay

[kgo]

so does mazda give u a loaner if u take ur car in for warranty work? asking for myself because when i bought the car, the salesman made a point to tell me that as i was about to sign.

later on, i was told by my dealership that they don't have loaners but they would reimburse me for the cost of a rental across the street at enterprise. it just sounded like a lot of potential paperwork on my end to get the car.

[PhreakV]

I got a rental from Enterprise and it was kinda pain but they handled all the paperwork part of it. Except for the questions from the salesperson and a couple of forms... its not that bad

[Macadonious]

taylor5; Beaware that the faulty brakes was anomanly that has not yet repeated itself nor has anyone made mention of the same problem I had. Brand new cars that have not been around for even a year will have small things go wrong with them, thus you have a warranty. The service department is what i was ranting about as well as being lied too. The only fault I see with the design of the 3 is that cockpit area, other then that, I can find nothing wrong with the 3

kgo; No. From what i undersatnd even though it is contray to the paper work that you recieve, Mazda as a company do not give loaners, they will pay for a rental. If your dealership makes you pay and they reimburse you after the fact, that is just plain wrong. Report that to MazdaUSA.

[Vulcanon]

dude you need a secretary because you don't know how to write english very well

[P5 Rally]

I've had some shaddy dealings with my local dealership. If it does happen again, they will hear from me!!

My mother chewed out the local VW service manager and the owner of the dealership for some terrible workmanship and diagnosing on our jetta!! After numerous come-backs for the same problem that was said to have been fixed, my mother finally snapped!!! hahaha

VW canada called.........they fixed it and refunded the money and gave us service vouchers......nice

[taylor5]

Hey Macadonious,

I just took another look at Edmonds.com and found the "maintenance problem" section for the 3. Turns out there are quite a few owners all over with brake rotor problems. You really should check out there experiences....

Tay....

[Macadonious]

taylor5; thanks will do that now.

Vulcanon; dude, I am aware of what I posted and heard enough of my shitty grammar from others. The post was a draft.

[Notorious]

At my dealership there is an enterprise inside the dealership. You get your loaner car from them.

[Macadonious]

Dear Adam,

Thank you for contacting Mazda North American Operations. I appreciate
the opportunity to respond to you.

I sincerely regretted to read about any inconvenience that you
experienced with the rotor matter on your MAZDA3. Naturally, Mazda
backs all new vehicles with one of the strongest warranties in the
industry - 48 months or 50,000 miles - whichever occurs first, from the
date the vehicle is first put into service. I'm sorry that your
warranty had to be used so early, but I'm very pleased that your
dealership did end up replacing the items, per your request.

In regards to the Loaner Program, it is designed to provide you with
free transportation while your vehicle is being serviced under
warranty. You are not required to pay for the loaner, thus not making
it a rental (you are not renting it...it is being loaned). I'm sorry
that you expressed dissatisfaction for having to with for the loaner
and give your credit card for insurance purposes. But you should not
have been charged. Please let us know if you were and we'll happily
reimburse you for that expense.

Please keep in mind that your warranty only covers defects in
workmanship or materials, not items related to maintenance, normal wear
and tear, or outside influences.

Again, thank you for contacting Mazda. It has been my pleasure to
assist you. Please feel free to reply to this message with any further
questions or comments.



They say a rental and a loaner are the same. I wrote back and explained that a loaner did not have to be payed for after 2 days of service work, which mine was being serviced for more then a week. If you have to pay for a use of a vehical for a period of time, then that very definition is a rental, not a loaner.

[taylor5]

Hey Macadonious,

It is Edmunds.com and not Edmonds.com.....I got the u and o mixed up.

It seems to be people having trouble with the rear rotors. And some are wondering if it is not attributed to the ABS......

Does yours have ABS?

Tay....


By the way, hold on to that person at Mazda that wrote you back.

[+ friction]

Macadonious: Did you have to pay for the remainder of the week (after the 2 days, that is)? If so, guess you did get a rental.

If not, they replied pretty much like I suspected. Hope your future loaners are a little easier to attain. Good luck!

[Macadonious]

I noticed that the o and u were mixed up....np, I figured it out. I also left an evalutation on it as well.

Yes my car does have ABS.

Why do you say to hold on to the person who wrote me back?

[Macadonious]

Originally posted by + friction
Macadonious: Did you have to pay for the remainder of the week (after the 2 days, that is)? If so, guess you did get a rental.

If not, they replied pretty much like I suspected. Hope your future loaners are a little easier to attain. Good luck!

No I did not have to pay, but that was not to say that they did not try to get me to pay. I had to fight for a couple of days to convence them that I should not have to pay if; one, it is a loaner and two, I am bringing my car here for a problem with a defect. Form what I understand, they have a weird policy that if you have to have a loaner/rental for more then 2 days while you car is being serviced for warranty work you must pay for the loaner/rental in full.

[Ceej]

The whole letter was a mistake, I bet it was tossed in the trash (but they did answer you so I guess not).

What you SHOULD have done was to CALL the Regional Mazda rep and spoke to him in a calm professional manner.

[Macadonious]

Originally posted by Ceej
The whole letter was a mistake, I bet it was tossed in the trash (but they did answer you so I guess not).

What you SHOULD have done was to CALL the Regional Mazda rep and spoke to him in a calm professional manner.

First I try to write a letter explaining my situation, then if that fails to meet my satisfaction, i will then call. Out of respect and in a professional enviroment, you always start at the bottom and work your way up. Letter first, phone later.

[Ceej]

Originally posted by Macadonious
First I try to write a letter explaining my situation, then if that fails to meet my satisfaction, i will then call. Out of respect and in a professional enviroment, you always start at the bottom and work your way up. Letter first, phone later.

hmmm o.k, that is one way to do it. I would have just called.

Sucks that you whole MAZDA experience started with this, hopefully you will love your car and this shit will never happen again.

I hope you explained to the dumbass tech guy that if he had just changed the brakes in the first place like you asked it would have saved some time?

[Macadonious]

Ceej, I did exactly that. When he said, "well sir we just went ahead and replaced both rotors and pad." I said, "mm just like I suggested before, huh?" :p

[rt66protege]

Wow that sucks big time. I had thought Mazda had one of the best programs for that sort of thing. Of course mine comes from Hertz rental fleets (had 27k on her)

[boostaddict]

Original poster: All I can say is this -> I wish I had your life.

If you can get that worked up over a rental, spend that much time on the original letter and then here in this forum talking about it..... you must be living the life of leasure and excess we all dream of.

What's next? Organizing a nationwide protest because you favourite toilet paper brand has gotten coarser?

Perspective, perspective, perspective.

[Macadonious]

yet again another rant on my posting. Boostaddict, you must hate yourself to be so negitive to others. By the way please spell favorite right next time.

[boostaddict]

Originally posted by Macadonious
yet again another rant on my posting. Boostaddict, you must hate yourself to be so negitive to others. By the way please spell favorite right next time.
Americans are funny. So you had gramatical errors originally and you think that American english is the only english out there too. Hee hee.

Not negative just more experienced. Rental or loaner it's just not a big deal unless your life is entirely trivial.

[Morgan]

Originally posted by boostaddict
Original poster: All I can say is this -> I wish I had your life.

If you can get that worked up over a rental, spend that much time on the original letter and then here in this forum talking about it..... you must be living the life of leasure and excess we all dream of.

What's next? Organizing a nationwide protest because you favourite toilet paper brand has gotten coarser?

Perspective, perspective, perspective.

+1, having previously worked at a Infiniti dealership for a while, I've seen how demanding customers can be. If a dealership paid attention to every little detail such as your loaner "issue" they'd get nothing done and would in turn make even more customers upset. Your brake issue was a valid concern which reflects on the dealership's integrity, but the other issue was trivial so long as you didn't get charged. If a dealer runs out of loaner cars and there are no suitable cars available on the used car lot the next logical option is to call for a rental, that makes perfect sense (and if I was a service manager I would've done the same).. It's really nothing to get THAT upset about, especially since you got your car fixed and got the loaner you were promised. If you are really getting worked up over something as insignificant as this I feel sorry for you. What do you honestly expect to get out of this anyway, a phone call saying sorry?

EDIT: Just saw where you said Mazda does not have a loaner program, if thats the case where else would the cars come from other than a rental company or their used car lot (if they have a suitable car available). rental car = paperwork/credit card, the dealer shouldn't be responsible for any damages that may occur to that car.

[taylor5]

Hey Macadonious,

Only reason I said that was "just in case" you may need them again to resolve something.....(Lord Forbid you have to man)

I think I might get that 3. But it was funny, running around the lot today before bickering price, I was looking at all the brake rotors on the new ones and it was weird.....some had grooves, others had that light rust and others were smooth.

And it did not matter if they had abs or not. So I imagine there is gonna be some kind of TSB on it within a year.

[Macadonious]

Morgan and Boostattic;
Let me clear something up for you two, since obviously you only read partical threads. I do not care if I get a loaner or a rental, what I was making a point of, is that I would have had to pay for the rental after two days. Therefore, by definition, I had a rental, not a loaner. My point was that, if you have to rent a car while you are having warranty service done, then the dealership has a big problem and that will loose consumers. If I did not have to worry about paying for the rental or loaner, then I would have never made the thread nor wrote MazdaUSA.

[Macadonious]

Dear Adam,

Thank you for contacting Mazda North American Operations. I appreciate
the opportunity to respond to you.

In regards to your inquiry, as I mentioned, as long as your vehicle is
being serviced under warranty, no rental charge should be issued. If it
is complete, the loaner should be returned. There is no "2 day
maximum", the time limit is only specific to how long repairs will
take. If a dealership does not have loaners available and may have to
use a rental company that will provide you with the loaner. The
dealership should be aware that they are responsible for ensuring that,
even after 2 days, your loaner is free (per the terms I mentioned).

I regretted to read that the actions of the dealership may not have
lived up to your expectations, nor ours. Please understand, every Mazda
dealership is independently owned and operated, and, as such, solely
responsible for the sales transactions they provide.

We continuously work with every dealership in an effort to provide only
the highest quality services to our customers. I'm glad that you didn't
have to pay, that's how the program is supposed to work. I regretted,
however, that you had to face any inconvenience in ensuring that the
program worked for you.

Your feedback regarding your experience is important and is valued and
I would like to communicate the program guidelines to the Service
manager of that dealership to ensure its proper use.

Let me know what dealership you are referring to and I will do so.

[Dre]

Originally posted by Macadonious
Morgan and Boostattic;
Let me clear something up for you two, since obviously you only read partical threads. I do not care if I get a loaner or a rental, what I was making a point of, is that I would have had to pay for the rental after two days. Therefore, by definition, I had a rental, not a loaner. My point was that, if you have to rent a car while you are having warranty service done, then the dealership has a big problem and that will loose consumers. If I did not have to worry about paying for the rental or loaner, then I would have never made the thread nor wrote MazdaUSA.

I'm a little confused now. Did you pay for the car, or did you not?

And no, a dealership does not have a problem and will not lose customers if they have to rent a car for you. Many dealerships do it and it's much easier for many reasons. For one, insurance.

Buddy, I think you have some issues. You

[Macadonious]

Originally posted by Dre
I'm a little confused now. Did you pay for the car, or did you not?

And no, a dealership does not have a problem and will not lose customers if they have to rent a car for you. Many dealerships do it and it's much easier for many reasons. For one, insurance.

Buddy, I think you have some issues. You

Buddy, you need to learn to read

let me explain in more elementry terms for you. If you have a new car still under warranty and you have to have work done on it, would you want to pay for a rental car or would you want the dealership to pay for one for you? it is that simple. My dealership was going to make me pay for one.

[Dre]

DID YOU PAY?!

[insider]

I have a question. What more do you want from Mazda. I have worked in this industry for many year for a lot of high line dealers. (Rover and Jag) Even when we gave (as you call it ) a loaner car we took credit card info because if the customer damaged the veh they had to pay for it. I have to agree the dealer should have fixed the car right the 1st time and explained to loaner/rental policy but damn. Get over it. Try another dealer for service and enjoy your car. Hell Honda dosen't even have a rental policy unless you want to pay for it.

I'm sorry to say your the kind of customer we in the service industry dreed. They could hang you with a new rope and you would still bitch aout it.

And no I no longer work for Mazda.

[Macadonious]

Dre: No, I did not pay, but that does not mean they did not try to make me pay. I had to speak to the GM and convence him that I ought not have to pay.

Insider: You are so far off the point of the thread, I should not even have to explain it. But since you where to gracious to write, I will. I care less what kind of car I get or where it comes from. I care if I have to go in for warranty work with only 197 miles on the odometer and have to pay for a rental and the taxes on it. That is my grip. Mazda specificlly said that I should not incur and expenses while my car is under a warranty repair service. That is pere Mazda.

[IRISH22]

O.K. let me start off by saying, this is a f***in LONG thread! Second: that groove was probally from either rotor covers ( if it had them) or possibly a pebble got stuck. They resurfaced the rotors to clean it up. It should not cause any damage. On most brake jobs the rotors get cut when they replace the pads anyway.

The thing that is getting to me is how the fuck they can honestly tell you to your face that AFTER they cut the rotor, and supposivly roadtested the car, that the rotor was warped from the pads: cough, bullshit, cough! rotors warp from mostly heat. And I highly doubt 197 miles will warp it. I'm putting my money on the guy cutting them wrong. Hey I admit Ive done it, but I actually road test the cars I work on after to make sure everythings ok. ESPECALLY brakes. So they were caught in time to be recut. They must have realized the fuck up, and they know you get a survey in the mail so they needed to fix it quick. They knew you already wanted new pads and rotors, so to put a smile on your face as they kicked you out the door, they replaced them.

[Dre]

Originally posted by Macadonious
Dre: No, I did not pay, but that does not mean they did not try to make me pay. I had to speak to the GM and convence him that I ought not have to pay.

Insider: You are so far off the point of the thread, I should not even have to explain it. But since you where to gracious to write, I will. I care less what kind of car I get or where it comes from. I care if I have to go in for warranty work with only 197 miles on the odometer and have to pay for a rental and the taxes on it. That is my grip. Mazda specificlly said that I should not incur and expenses while my car is under a warranty repair service. That is pere Mazda.

In the end, you didn't pay. So what are you whining about? Just go to a different dealership next time. It's really not that difficult. Get over it and move on ...

[supa saiyan pr5]

Well Macadonious

I can understand your situation. When I first went to the dealership to purchase my wife's protege5 we had problems...

1st when I purchased it they told me it had to be prepped and that the specific dept. was now close..??? and this was after I had signed my papers....I explained Im not purchasing a car and putting down MY hard earned money to walk out of this dealership with no car especially with my wife all hyped.

2nd They called me couple days later and told me I needed to come back to the dealership because "the deal with the bank didnt go through"???...The car had 113 miles. I was so upset that I went down to the dealership with my wife and ripped the salesman apart..
I gave him the keys to the car and said where's my money...he told me that I cant return it and I said "Hell I will the contract that I signed with the low...low...low interest rate is Void".
they even went as far as telling me that I have to accept the new terms or they will report the car stolen and that it will mess up my credit. I asked him to tell me what my credit score had to be ,and whatever agency they get there info from reported my score as.
They was tell me lies and I ask them to reproduce the papers so that I can see my score..no can do! so I pulled my scores from all 3 major agency out for them to see that I wasnt messing around.

I told him fine I'll cancel my check if they dont want to give me back my $$$ and that I will be writing MAZDA and the better business bureau along with any other organization I could fine to report them and that I'll see them in court!!!!With less than 10min the GM was there trying to talk with me.
I got the car for an even lower price at the same % rate but I was really not happy in the end because of the sh1t that the salesman and the dealership put me through....they would do anything to get you to buy a car and then the customer service stops as soon as you drive off the lot..

funny thing is that they tryed to get me to bring my survey in untouched in replacement of an oil change and a detail job...I told them that It was not worth it and that I will report my problems to MAZDA anyways...it ended with them purchasing me a set of 17rims with low profile tires- I would say another $1000..hahahhah

Alot of people are turned away from a certain make of automobile because of there experience with shaddy ass dealerships

[Dexter]

Originally posted by Dre
In the end, you didn't pay. So what are you whining about? Just go to a different dealership next time. It's really not that difficult. Get over it and move on ...

Hes complaining that the Dealership TRIED to make HIM PAY. YES, in the END, he did not pay, but that does not mean he didn't have to FIGHT for it to be that way....Per mazda's rules, he SHOULDNT have to do that...

[Macadonious]

Originally posted by Dre
In the end, you didn't pay. So what are you whining about? Just go to a different dealership next time. It's really not that difficult. Get over it and move on ...

Dre, I had respect for you up untill you made this post. please read the purpose of this thread before makeing a commnet like that.

[Macadonious]

Originally posted by IRISH22
O.K. let me start off by saying, this is a f***in LONG thread! Second: that groove was probally from either rotor covers ( if it had them) or possibly a pebble got stuck. They resurfaced the rotors to clean it up. It should not cause any damage. On most brake jobs the rotors get cut when they replace the pads anyway.

IRISH22, officially spaking the grove which was well beyond that os normal lines in a rotor was made by the faulty pad. They tried to rotate the rotor to resolve the problem and the problem went from bad to worse. The rotate made the rotor warp. This was all according to the service person.

[insider]

You still have not answered my question. What do you want?

Mazda is not going to and can not make the dealer buy loaner vehicles. I agree the dealer should know the policy and should not have tried to charge you but you did not pay. It's not Mazda's fault. The policy has been in place to well over 2 years and it's in the dealers warranty manual. You’re unhappy with the dealer. Go to a different one. If you get bad service from a Mc Donald’s do you stop going to them all. I think not. You just don't go back to that location. Do the same thing. OR if you are that unhappy with the product by all means sell it and go back to Acura. Trust me you won't be missed.

Oh yeah. The dealer turned the rotor not rotated it.

[shinzen]

You know, when I got my "loaner" or rental, whatever you want to call it, they tried to make me give them my credit card info, and I just plain refused- since I wasn't renting it, the dealership was, I made them deal with it- just to avoid that same issue you are going through mac.... I don't trust most dealers.

[Macadonious]

Originally posted by insider
You still have not answered my question. What do you want?

Mazda is not going to and can not make the dealer buy loaner vehicles. I agree the dealer should know the policy and should not have tried to charge you but you did not pay. It's not Mazda's fault. The policy has been in place to well over 2 years and it's in the dealers warranty manual. You’re unhappy with the dealer. Go to a different one. If you get bad service from a Mc Donald’s do you stop going to them all. I think not. You just don't go back to that location. Do the same thing. OR if you are that unhappy with the product by all means sell it and go back to Acura. Trust me you won't be missed.

Oh yeah. The dealer turned the rotor not rotated it.

Insider, read the post I made where i attached a letter that I recieved from MazdaUSA. I got exactly what I wanted. I got Mazda to contact the local dealer and explain the situation and basicly set them straight on a few rules that apply to all Mazda dealers. I do not expect the dealer to have a car on the lot waiting for me or purchase cars for that purpose, nor do i expect to get a Mazda as a loaner. However, i do expect that I should not have to pay for a car that is considered a loaner. That was my grip. I bought a new car, not one where I have to pay for a rental when something goes wrong. By the way, the nearest Mazda dealer is in Atlanta and that is about 100 miles away. I have to deal with these ppl.

[Macadonious]

Originally posted by shinzen
You know, when I got my "loaner" or rental, whatever you want to call it, they tried to make me give them my credit card info, and I just plain refused- since I wasn't renting it, the dealership was, I made them deal with it- just to avoid that same issue you are going through mac.... I don't trust most dealers.

I should have done that:D

[rodslinger]

Which dealer was it so I know to avoid them? Some dealers are good to deal with. The last time I went in to Jim Ellis Mazda in Marietta, GA for an oil change on my P5, they gave me a set of keys to a Mazda 6 on the lot to go grab lunch as it was taking longer than it should have.

[Macadonious]

The one and only in Athens Ga. on Atlanta Hwy. I wish I could go to Jim Ellis. :(

[IRISH22]

Originally posted by Macadonious
IRISH22, officially spaking the grove which was well beyond that os normal lines in a rotor was made by the faulty pad. They tried to rotate the rotor to resolve the problem and the problem went from bad to worse. The rotate made the rotor warp. This was all according to the service person.

Exactly what I tried to tell you. You cut rotors on a brake lathe, that has cutting tips for both sides of the rotor. the rotors dont cut themselfs, someone has to set up the machine. Now exactly what they did I dont know but there is a belt that goes around it to stop vibrations maybe forgot to use it, or just set up the machine wrong. Anyways I doubt it was Mazdas fault I think it was whoever tried to fix your car. You didnt have the pulsation before you brought it in right? How could it not pulsate when you drove it there, them cut your rotors, and now you had a major pulsation but they blame the pad???????????????????

I had my rotors cut, not rotated at around 6,000 miles. I also did a lot of heavy braking on two long road trips. I wanted them replaced, but I guess they try to cut them first and if it dont go away then they replace them. They have been fine ever since

BTW, you stated in your first post, they said the rotor warped due to the pads.

I had a so called "loaner" They told me Mazda pays up to i think 26.00 a day but all that would have gotten me was either an echo or neon. They gave me the option to pay 3.00 out of my pocket to upgrade to an Impala. What do you think I did??? The dealer also has enterprise on the grounds. My girlfriend has had so many problems with her 03 chevy malibu, and each time they take her to enterprise. It's free so she dont complain. Most places ask for your credit card because they are handing over one of their cars to you, and dont know you from a hole in the wall. I would too. If you dont come back with it, there not gonna say " oh dont worry lets go buy another one"

[TinLemon]

Just to add one more perspective to the loaner/rental issue... I currently own a Lexus IS300 and everytime I've received any kind of loaner from them it has been a rental. They ask that you provide a credit card so that they can charge me for damage to the rental if I mess it up.... I think that's fair. I've never been asked to pay for the rental and then get reimbursed.

Personally, I don't care what I'm driving as long as I'm not paying for it, and it's clean. When I had my integra, Acura would always give me a piece of crap loaner integra that was dirty inside and out, and smelled like cigarettes.... they have no incentive to maintain their loaners I guess.

[Macadonious]

Originally posted by IRISH22
Exactly what I tried to tell you. You cut rotors on a brake lathe, that has cutting tips for both sides of the rotor. the rotors dont cut themselfs, someone has to set up the machine. Now exactly what they did I dont know but there is a belt that goes around it to stop vibrations maybe forgot to use it, or just set up the machine wrong. Anyways I doubt it was Mazdas fault I think it was whoever tried to fix your car. You didnt have the pulsation before you brought it in right? How could it not pulsate when you drove it there, them cut your rotors, and now you had a major pulsation but they blame the pad???????????????????

I had my rotors cut, not rotated at around 6,000 miles. I also did a lot of heavy braking on two long road trips. I wanted them replaced, but I guess they try to cut them first and if it dont go away then they replace them. They have been fine ever since

BTW, you stated in your first post, they said the rotor warped due to the pads.

I had a so called "loaner" They told me Mazda pays up to i think 26.00 a day but all that would have gotten me was either an echo or neon. They gave me the option to pay 3.00 out of my pocket to upgrade to an Impala. What do you think I did??? The dealer also has enterprise on the grounds. My girlfriend has had so many problems with her 03 chevy malibu, and each time they take her to enterprise. It's free so she dont complain. Most places ask for your credit card because they are handing over one of their cars to you, and dont know you from a hole in the wall. I would too. If you dont come back with it, there not gonna say " oh dont worry lets go buy another one"

I did not mean to state that the pads where the cause of the warpness, but regaurdless the the rotor was warped. I do not blame Mazda at all for the warpness, but rather the dealership.
I too was told that Mazda would pay only $26 a day. That was fine with me. I just got pissed when I found out they would only pay for 2 days and I would have to pay for all taxes.

[IRISH22]

2 days? what if they were doing motor work. I dont think I had to pay tax. then again, I had the impala for 2 days and I think I was charged 9.00 or around there.

I work in a volvo dealership, and this place out of the 3 dealerships I have worked at is the only place that gives "actual loaners". The service dept. has 4 or 5 stock cars they make appointments to give out. And when those are gone, we have a guy giving rides. Occasionally we call enterprise for big jobs, like the motor job we have on a brand new XC90! I think that's how every dealer will work soon, with the rentals. I've seen a few have enterprise on site. It sucks but what can we do? Walk?

[Macadonious]

That is what i said about the 2 days. What if my engine need to be replaced or in my wifes case where the tranny FUBAR'ed. It took about a week for her. If that happened to me, i be damn if I have to pay for a loaner while it was under warranty.

[DarkHeart]

I am glad you finally got your car fixed. You have valid arguments.
1) You should not lose any wear off your brake system due to their (Mazda and/or dealership) poor workmanship in a new car.
2) A rental is not the same as a loaner. If the dealership gets their loaner from the rental company that is fine but that should be a transaction between the dealership and the rental company. I got a rental car for an accident and they wanted a credit card but just told them that I did not have one. I think they may have all been maxed out. Anyway, they were able to figure out a way to put me in a car with only my driver's license. As far as the insurance goes, at least in Texas, your personal insurance may go into affect if needed.
Too bad you had to go through the trouble but you did get taken care of.
NOT RESPONSIBLE FOR GRAMMAR-IT'S AFTER 5PM, LOL

[ForceFed]

Originally posted by dream merchant

ive been drug threw the rental car version of a loaner and it is far more inconvenient. i had the rental place charge my card for the entire amount after i had left the place and i pitched a fit to both the dealer and rental place once i saw it on my statement.


You too huh?
When the motor in my MSP blew,I got a neon rental that i had to find transportation to go pick up and after having the neon for nearly three weeks I ruturned when picking up my MSP.
THEN,on my next CC statement,I got tagged for $550!WTF!
You better beleive that I rasied three kinds of hell and have not been back to the dealer for anything since.Wait till it goes in next time,They are gonna have the list from hell!
I feel for your situation.
BTW,my car only had 3800 mi. on it when the motor blew so i would say that it is a little bigger prob than your brakes were not to mention the fact that the dealer scratched my cars engine bay up and has yet to offer to fix it.They told me basically to deal with it.I sent a Mazda survey back and wrote a nice letter aboutit as well and have yet to hear from Mazda and its been about 5-6 months.
Matt

[Macadonious]

Originally posted by ForceFed
You too huh?
When the motor in my MSP blew,I got a neon rental that i had to find transportation to go pick up and after having the neon for nearly three weeks I ruturned when picking up my MSP.
THEN,on my next CC statement,I got tagged for $550!WTF!
You better beleive that I rasied three kinds of hell and have not been back to the dealer for anything since.Wait till it goes in next time,They are gonna have the list from hell!
I feel for your situation.
BTW,my car only had 3800 mi. on it when the motor blew so i would say that it is a little bigger prob than your brakes were not to mention the fact that the dealer scratched my cars engine bay up and has yet to offer to fix it.They told me basically to deal with it.I sent a Mazda survey back and wrote a nice letter aboutit as well and have yet to hear from Mazda and its been about 5-6 months.
Matt

Matt, go to www.mazdausa.com and write to them. The person I was dealing with called the service manager and gave him a little lecture. I know this because I went to the dealership today for some information and i got the red carpet treatment. The person at MazdaUSA also told be the service person's name. I never gave it to him, so I know he spoke to the service manager.

[MarkSpark]

"I was lied to buy the dealership"

MS Word won't spot that error.

[ZippityZoomZoom]

Interesting. I wonder why the Japanese cannot figure out brakes. I and many others had rotor issues on the Acuras too. Maybe they should just install Brembos or Willwoods from the factory. Leave the brakes to the Germans at least.

[Macadonious]

Interesting. I wonder why the Japanese cannot figure out brakes. I and many others had rotor issues on the Acuras too. Maybe they should just install Brembos or Willwoods from the factory. Leave the brakes to the Germans at least.
LOL, I vote for Wilwood

[IRISH22]

Interesting. I wonder why the Japanese cannot figure out brakes. I and many others had rotor issues on the Acuras too. Maybe they should just install Brembos or Willwoods from the factory. Leave the brakes to the Germans at least.

The 2004 Volvo S60R, and V70R now come with Brembo brakes. The calipers look nice and they are huge! Volvo has always had rotors warping no matter what kind of mileage but the material they use you cant cut them, just replace them. They are selling cross drilled and slotted Brembo rotors every now and then on Ebay. I've been debating on getting a set.

[blondee_yvr]

Hey Macadonious,

I just took another look at Edmonds.com and found the "maintenance problem" section for the 3. Turns out there are quite a few owners all over with brake rotor problems. You really should check out there experiences....

Tay....

Taylor, do you have the link? I was not able to find any info on Edmunds for this issue.

Thanks

[sndsgood]

nice that the guy has problems but all you guys do is bash his grammer. i feel very sorry that if one guy gets a responce over someone else because of some typo's.

as far as ford and mazda being two seperate entities dre. your actually wrong, if they were seperate, ford wouldn't be making the transmissions for mazda cars.


as far as a loner versus a rental, they are two seperate things entirely. ive been given both. the loaner, u take a car they give you off their lot and bring it back, a rental is just a rental that the dealership pays for, BUT what the dealership doesnt pay for is insurance of the rental. i never paide a dime for my loaner, i had to pay insurance for my rental. they are diffrent.

[taylor5]

Hey Blondee,

What you do is this.....

go to Edmunds.com, then click on "car discussions" ......from there head to "Mazda" and then to "3" and finally "Mazda 3 owners Problems and Solutions". You will see all kinds of people trying to help one another and posting subjects.

good luck.

[+ friction]

MACADONIOUS: My car is at the dealer overnight for transmission work, and they gave me a rental from Enterprise today. It probably added about 30 minutes waiting for a ride to Enterprise and completing paperwork there, but I actually got a newer car than when I had a lot loaner from the same dealership.

The only downside I see is having to replace the gas I use for the rental...

[1sty]

Isn't a rental the same as a loaner if you aren't paying for it. Although the service you received is wack.
Once you own an Acura, you'll know the difference. They give you a store owned Cl or something with no hassle, credit card needed or waiting. Not to mention its not a POS neon that had been drenched in cigarette smoke.

[Macadonious]

MACADONIOUS: My car is at the dealer overnight for transmission work, and they gave me a rental from Enterprise today. It probably added about 30 minutes waiting for a ride to Enterprise and completing paperwork there, but I actually got a newer car than when I had a lot loaner from the same dealership.

The only downside I see is having to replace the gas I use for the rental...The question is, did you have to pay taxes and did you have to give them a credit card. Also, my dealer stated that i have to pay in full have after 2 days. Did yuors?

[+ friction]

The question is, did you have to pay taxes and did you have to give them a credit card. Also, my dealer stated that i have to pay in full have after 2 days. Did yuors?No taxes, no credit card, no...nothin' really. The dealer asked if I was 18 or over (I'm 30!), and then at Enterprise they asked for my DL. I was surprised b/c I remembered your thread and how you had to present a credit card, etc.

And no, I don't think there is any time limit to it. I'm sure if, after a few days, they cannot return my car to me they will opt for a loaner. They just happened to be out of lot loaners (or so I understood) this morning.

The process was very simple. Like I said, there was a short wait for Enterprise to pick me up, but I was out of Enterprise in less than 10 minutes.

[Macadonious]

No taxes, no credit card, no...nothin' really. The dealer asked if I was 18 or over (I'm 30!), and then at Enterprise they asked for my DL. I was surprised b/c I remembered your thread and how you had to present a credit card, etc.

And no, I don't think there is any time limit to it. I'm sure if, after a few days, they cannot return my car to me they will opt for a loaner. They just happened to be out of lot loaners (or so I understood) this morning.

The process was very simple. Like I said, there was a short wait for Enterprise to pick me up, but I was out of Enterprise in less than 10 minutes.
I want the dealership where you are. I wish to god mine was that simple. If it were, I would have never complained. You ought to tell your dealership the crap I had to go through, that would make them look far batter in terms of competiveness of other dealers. You are fortunit. They obviously want your buisness again.(wiggle)

[+ friction]

I want the dealership where you are. I wish to god mine was that simple. If it were, I would have never complained. You ought to tell your dealership the crap I had to go through, that would make them look far batter in terms of competiveness of other dealers. You are fortunit. They obviously want your buisness again.(wiggle)
Actually, it gets better. I won't be able to return the rental before Enterprise closes (that is IF my car is done today...I miss my car!), so I called Enterprise to arrange for a key drop, but they do not permit this.

However, the Enterprise rep said the dealer and the rental company allow a customer to just leave the rental at the dealer, and the two will arrange to get the rental returned. Very nice.

BTW, this is Stokes Mazda in North Charleston.

[Macadonious]

Actually, it gets better. I won't be able to return the rental before Enterprise closes (that is IF my car is done today...I miss my car!), so I called Enterprise to arrange for a key drop, but they do not permit this.

However, the Enterprise rep said the dealer and the rental company allow a customer to just leave the rental at the dealer, and the two will arrange to get the rental returned. Very nice.

BTW, this is Stokes Mazda in North Charleston.

(smash) I envy you

[+ friction]

(smash) I envy you
Ouch! Don't envy my transmission problem, though. :(

<9,000 miles and my car is already in for parts replacement. So far so good with the customer service, though, and as long as they are attentive and thorough I will remain happy with their service.

[Macadonious]

Ouch! Don't envy my transmission problem, though. :(

<9,000 miles and my car is already in for parts replacement. So far so good with the customer service, though, and as long as they are attentive and thorough I will remain happy with their service.LOL, that is what i mean, the service is undeniable

[+ friction]

LOL, that is what i mean, the service is undeniable
The dealer just called and the car is ready. Less turnaround than they promised, so overall a very good experience. Go Stokes Mazda!